| Customers come last when software companies play the M&A game.
... actions speak louder than words. It's pretty obvious, judging from the fallout from Oracle's PeopleSoft acquisition, and the intense reader response to my October column on how customers hate their vendors, that customer dissatisfaction is a real problem in the software world. In fact, I would argue that the real paradigm-busting aspect of the Oracle-PeopleSoft deal was that it exposed to broad daylight how little customers' best interests are part of the merger and acquisition game.
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